Step 1: Set up your custom domain
Before setting up a OneTrust cookie integration with Turtl, your Turtl account must have a custom domain, also known as a CNAME. Learn more about setting up a CNAME here.
Step 2: Add our cookies to OneTrust's cookie consent management
Log in to your OneTrust admin area and add all Turtl-related cookies to your cookie consent management application.
You can use OneTrust’s website scanning feature to automate this. Simply run a scan on one of your Turtl Docs by adding its URL to the scanner. OneTrust will detect and list all cookies used within that Doc for you to review and categorise. For details, please see OneTrust's support article here.
Alternatively, you can manually add any cookies set by Turtl to the relevant categories in your consent tool, such as “necessary,” “functional,” or “advertising.”
Note: if you’re using other third-party integrations with Turtl (such as forms, tracking scripts, chatbots, etc.), those services might set additional cookies, which you would want to list.
Step 3: Send us your OneTrust Cookie Consent Script
Next, send us your OneTrust cookie consent script. Follow this article for more information on obtaining the script. You can send the script to your Customer Success Manager or support@turtl.co.
Step 4: Test the integration
To test if the integration is working properly, we will first add the script to a test doc on your account. This way, we can ensure the permissions you have set for which cookies to track or not track are firing correctly.
When the integration is confirmed to work correctly, we will apply the script to all docs within your account. We will also ensure that it is applied to newly created Docs as well.