When you revisit or navigate around a website, browsers automatically save files to speed up loading times. This process is called caching.
Sometimes, caching can stop updates from showing in your Turtl Doc or account. For example, you might upload a new image on your cover page and still see the old image in the preview thumbnail. Resolving these issues is a quick process and simply involves clearing your cached data. Let’s take a look at how it’s done.
Note: Cached files are specific to your browser. If someone else opens your Turtl Doc for the first time, they will be able to see the up-to-date version.
Possible caching issues in Turtl
Caching might interfere with:
Teaser GIFs and cover images used when sharing your Docs.
Theme updates e.g., changes to colors, fonts, and logos.
Updates to forms or personalization quizzes.
Updated images.
Outdated theme files or incorrect brand colors appearing in your document due to caching.
If you suspect something in Turtl is being affected by caching, follow the steps to clear the cache.
Cached teaser GIFs and cover images
Sometimes, the teaser GIFs and cover images used when sharing your Docs will show an older version of the cover still. If your Turtl Doc is already published, re-publish your Turtl Doc to generate the latest version. If your Doc is still in draft mode, the images will update once you publish your Turtl Doc.
Clearing your cache
Troubleshooting brand updates
If brand updates are not displaying correctly, follow these steps:
Identifying the Issue
Check if theme files or colors appear outdated or incorrect in your document.
Verify if changes made to the theme are not reflected in the final document.
Common Causes
Turtl saves theme files locally to your browser's cache. If the theme is updated, your browser may still load old cached files instead of the updated ones.
Step-by-Step Solutions
Perform a Hard Refresh
On Mac: Press
Cmd + Shift + R.On Windows/Linux: Press
Ctrl + Shift + R.
Clear Your Browser's Cache
Access your browser's settings and navigate to the cache or browsing data section.
Clear the cache to remove old theme files.
Verification Steps
After performing the above steps, review your document to confirm that the theme updates are now displaying correctly.
If the issue persists, double-check the specific pages or sections of your document where the problem occurs and repeat the steps if necessary.
Chrome:
Use the shortcut Cmd + Shift + Backspace on Mac, or Ctrl + Shift + Del on Windows to open Settings. Make sure the "Cached images and files" option is selected and click "Clear data".
You can also access these settings by navigating to your Chrome Settings > Privacy and Security> Clear browsing data.
Perform a hard refresh as a preliminary step: Cmd + Shift + R on Mac, or Ctrl + Shift + R on Windows/Linux.
Firefox:
You can follow the same shortcuts as in Chrome to get the pop-up below. Make sure to set your time range and have the "cache" option selected, then click "Ok". - Perform a hard refresh as a preliminary step: Cmd + Shift + R on Mac, or Ctrl + Shift + R on Windows/Linux.
Alternatively, in your browser, navigate to Settings > Privacy & Security > Cookies and Site Data > Clear Data. Select "Cached Web Content" and click "Clear".
Once you’ve cleared your cache, refresh Turtl, and your content will be updated. If you are still having issues, please reach out to our support team via live chat or email.