Introduction
Cookies are small pieces of information that websites, including Turtl Docs, store on a user’s device to improve the browsing experience. Privacy laws and frameworks like the GDPR and CCPA require websites to obtain prior consent from visitors before storing non-necessary cookies on their devices. You can find the detailed list of cookies that Turtl Docs sets here.
In this article, you can read what Turtl supports out-of-the-box in terms of cookie consent management, but more importantly, learn how to integrate with a third-party cookie consent solution.
What does Turtl provide out-of-the-box in terms of cookie consent management?
By default, Turtl displays a universal banner – shown on the screenshot below –, which informs the visitor that Turtl sets cookies. It links to Turtl’s cookie policy, but you can additionally publish your own policies and terms.
The default notice allows visitors to disable all non-essential cookies by clicking on the "Cookie Policy" link, and then the "Disable cookies" button.
Note: If you do not see the default notice and have not integrated your own consent solution, try opening one of your published Turtl Docs in an incognito window.
Why set up cookie consent management on Turtl Docs?
To make sure your Turtl Docs comply with privacy laws and meet your specific needs, we suggest using your own cookie consent solution. This way, you can:
Create customized cookie banners.
Display the right policies based on the visitor's location.
Create a preference center that grants visitors greater control over their cookie settings.
Setup process
Before integrating the cookie consent solution with Turtl, it is highly recommended that you display Turtl Docs on your own domain (also known as using a CNAME), especially if the same cookie consent solution is already used on your corporate website.
Add Turtl subdomain to cookie consent service
Depending on the cookie consent service you are using, you may need to add your Turtl subdomain (e.g. content.mycompany.com) to the service.
Categorize Turtl cookies
Manually add cookies set by Turtl to the appropriate categories within your cookie consent service, such as “necessary,” “functional,” “advertisement,” etc. Note that if you’re using other third-party integrations with Turtl (such as forms, tracking scripts, chatbots, etc.), those services might set additional cookies, which you would want to list.
Locate your cookie consent embed script
The embed script is typically found under the “Install/embed the banner on your website” section of your consent management platform.
Share the script with us!
Once you have the script, please send it to your Customer Success Manager (CSM) or email it to support@turtl.co and we will set it up as an extension for you, which can be toggled on/off on your Turtl Doc(s). The extension can also be automatically applied to all existing, and new Turtl Docs upon request.