If you’ve set up your SSO integration but are still having issues logging in using SSO, there are a few quick fixes you can deploy. Let’s look at some common error messages, what they mean, and how to resolve them.

Note: please ensure you’ve followed the steps in our support articles (Azure, Okta) and that you’ve received confirmation that your integration is complete from Turtl before reading on.

This message appears if you have followed a link to a Turtl analytics dashboard or the editing mode instead of directly to a SSO-protected Doc. Since viewers don’t have access to analytics or the editing mode, this prevents you from accessing the link.

To fix the problem, make sure you follow a link to the Doc directly. If you have a role higher than a viewer, make sure your email has been correctly added to the Turtl app.

This message means that the user hasn’t been provisioned in the correct user group directory within the SSO provider.