If you’ve set up your SSO integration but are still having issues logging in using SSO, there are a few quick fixes you can deploy. Let’s look at some common error messages, what they mean, and how to resolve them.

Note: please ensure you’ve followed the steps in our support articles (Azure, Okta) and that you’ve received confirmation that your integration is complete from Turtl before reading on.

Error message 1: viewer only

This message appears if you have followed a link to a Turtl analytics dashboard or the editing mode instead of directly to a SSO-protected Doc. Since viewers don’t have access to analytics or the editing mode, this prevents you from accessing the link.

To fix the problem, make sure you follow a link to the Doc directly. If you have a role higher than a viewer, make sure your email has been correctly added to the Turtl app.

Error message 2: sign in error

This message means that the user hasn’t been provisioned in the correct user group directory within the SSO provider. Revisit step 5 for Azure or step 7 for Okta to fix this.

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