When you revisit or navigate around a website, browsers automatically save files to speed up loading times. This process is called “caching.”

Sometimes, caching can stop updates from showing in your Turtl Doc or account. For example, you might upload a new image on your cover page and still see the old image in the preview thumbnail. Resolving these issues is a quick process and simply involves clearing your cached data. Let’s take a look at how it’s done.

Note: Cached files are specific to your browser. If someone else opens your Turtl Doc for the first time, they will be able to see the up-to-date version.

Possible caching issues in Turtl

Caching might interfere with:

  • Teaser GIFs and thumbnails used when sharing your Docs

  • Theme updates e.g., changes to colors, fonts, and logos

  • Updates to forms or personalization quizzes

  • Updated images

If you suspect something in Turtl is being affected by caching, follow the steps to clear the cache.

Clearing your cache

Chrome:

  • Use the shortcut Cmd + Shift + Backspace on Mac, or Ctrl + Shift + Del on Windows to open settings. Make sure the “Cached images and files” option is selected and click “Clear data.”

  • You can also access these settings by navigating to your Chrome preferences > Privacy and security > Clear browsing data.

Firefox:

  • You can follow the same shortcuts as in Chrome to get the pop up below. Make sure to set your time range and have the “cache” option selected, then click “Ok”.

  • Alternatively, in your browser, navigate to preferences > Privacy & Security > Cookies and Site Data > Clear Data. Select “Cached Web Content” and click “Clear”.

Once you’ve cleared your cache, refresh Turtl, and your content will be updated. If you are still having issues, please reach out to our support team via live chat or email support@turtl.co.

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