Incident Resolved Further Information - Friday 14th September - Issue with the visibility of Turtl immerse levels on Android devices

The issue with the visibility of Turtl immerse levels on Android Devices occurred at 6pm BST, 12th September and was resolved at 3pm BST, 13th September. During this time 9.4% of readers were affected.

Turtl Stories are now visible across all devices.

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Incident Resolved - Thursday 13th September - Issue with the visibility of Turtl immerse levels on Android devices 

The issue with the visibility of Turtl immerse levels on Android Devices has now been resolved and Turtl Stories are visible across all devices. 

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Thursday 13th September - Issue with the visibility of Turtl immerse levels on Android devices 

We are currently aware that there is an issue with the visibility of Turtl immerse levels on Android devices. 

Any readers who have used an Android device to access a Story between 6pm BST, 12th September and now may have been affected. The reader can access the immerse level but is unable to scroll.

Desktop computers and all other devices, such as iPhones are unaffected. 

We are working to resolve this issue as a matter of urgency.

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